API calls to Red Hat Satellite 6 fail intermittently on LDAP authentication

Solution Verified - Updated -

Issue

  • Error while connecting to LDAP server after upgrade from Red Hat Satellite 6.11 to 6.12.

  • When running various API calls from various user accounts to Satellite, they sometimes fail with:

    { "error": { "message": "ERF77-7629 [Foreman::LdapException]: Error while connecting to 'server.com' LDAP server at 'ldap.example.com' during authentication ([Net::LDAP::Error]: Connection reset by peer - SSL_connect)" } }
    
  • The same issue was observed on Red Hat Satellite 6.13 with Active Directory (running on Windows Server 2016) configured as an external authentication source.

Environment

  • Red Hat Satellite 6

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