Kernel panic at getdiskdata() while the arcserve backup tool is running

Solution Verified - Updated -

Issue

  • System crashed everytime when arcserve backup tool has started with below log :
[2163689.771890] general protection fault: 0000 [#1] SMP
[2163689.771897] Modules linked in: d2dctl(POE) binfmt_misc RedCastle(POE) tun bridge stp llc ebtable_filter ebtables ip6table_filter ip6_tables devlink bonding ipt_REJECT nf_reject_ipv4 nf_log_ipv4 nf_log_common xt_LOG xt_conntrack iptable_filter ipt_MASQUERADE nf_nat_masquerade_ipv4 iptable_nat nf_conntrack_ipv4 nf_defrag_ipv4 nf_nat_ipv4 nf_nat nf_conntrack xt_CHECKSUM iptable_mangle rpcrdma sunrpc ext4 mbcache ib_isert iscsi_target_mod jbd2 ib_iser libiscsi scsi_transport_iscsi ib_srpt target_core_mod ib_srp scsi_transport_srp scsi_tgt ib_ipoib rdma_ucm ib_ucm ib_uverbs ib_umad rdma_cm ib_cm iw_cm vfat fat skx_edac intel_powerclamp coretemp intel_rapl iosf_mbi kvm_intel kvm irqbypass crc32_pclmul ghash_clmulni_intel aesni_intel lrw gf128mul glue_helper ablk_helper iTCO_wdt cryptd iTCO_vendor_support
[2163689.771974]  cdc_ether usbnet i40iw mii ib_core ipmi_ssif mei_me mei sg pcspkr i2c_i801 shpchp lpc_ich wmi ipmi_si ipmi_devintf ipmi_msghandler nfit acpi_pad libnvdimm acpi_power_meter ip_tables xfs libcrc32c sd_mod crc_t10dif crct10dif_generic mgag200 i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ttm crct10dif_pclmul crct10dif_common crc32c_intel drm ahci megaraid_sas i40e libahci libata ptp i2c_core pps_core dm_mirror dm_region_hash dm_log dm_mod [last unloaded: RedCastle]
[2163689.772029] CPU: 32 PID: 168974 Comm: d2dbackupvol Kdump: loaded Tainted: P           OE  ------------   3.10.0-862.el7.x86_64 #1
[2163689.772033] Hardware name: Lenovo ThinkSystem SR650 -[7X06CTO1WW]-/-[7X06CTO1WW]-, BIOS -[IVE126O-1.41]- 10/30/2018
[2163689.772037] task: ffff99d7b563eeb0 ti: ffff99d6873f4000 task.ti: ffff99d6873f4000
[2163689.772041] RIP: 0010:[<ffffffffc0a4c55f>]  [<ffffffffc0a4c55f>] getdiskdata+0x36f/0x4b0 [d2dctl]
[2163689.772052] RSP: 0018:ffff99d6873f77e0  EFLAGS: 00010207
[2163689.772055] RAX: 000222efadb52000 RBX: 0000000000000010 RCX: 0000000000000200
[2163689.772059] RDX: 0000000000000000 RSI: 000222efa39b0000 RDI: 000222efadb52000
[2163689.772062] RBP: ffff99d6873f7898 R08: 0000000000000000 R09: 0000000000000000
[2163689.772065] R10: 0000000000000001 R11: ffff880000000000 R12: 0000160000000000
[2163689.772068] R13: ffff99b676a137c0 R14: ffff99d6873f7860 R15: ffff99d7a6b57600
[2163689.772072] FS:  00007ff710254740(0000) GS:ffff99b7bcf00000(0000) knlGS:0000000000000000
[2163689.772076] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[2163689.772079] CR2: 00007facf0d84981 CR3: 0000003f9fbc8000 CR4: 00000000007607e0
[2163689.772082] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
[2163689.772086] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
[2163689.772088] PKRU: 55555554
[2163689.772090] Call Trace:
[2163689.772101]  [<ffffffffc0a4ef77>] _prepare_data+0xa7/0x570 [d2dctl]
[2163689.772109]  [<ffffffffc0a50e50>] ? copy2data+0x170/0x170 [d2dctl]
[2163689.772115]  [<ffffffffc0a4b107>] d2dssbd_request_detail+0xb7/0x260 [d2dctl]
[2163689.772121]  [<ffffffffc0a4b2c6>] d2dssbd_request+0x16/0x20 [d2dctl]
[2163689.772130]  [<ffffffff8e71a6bb>] generic_make_request+0x10b/0x320
[2163689.772136]  [<ffffffff8e71a940>] submit_bio+0x70/0x150
[2163689.772143]  [<ffffffff8e65e8a7>] do_mpage_readpage+0x307/0x740
[2163689.772149]  [<ffffffff8e658930>] ? I_BDEV+0x10/0x10
[2163689.772157]  [<ffffffff8e594624>] ? __add_to_page_cache_locked+0xe4/0x190
[2163689.772163]  [<ffffffff8e5a335e>] ? lru_cache_add+0xe/0x10
[2163689.772169]  [<ffffffff8e65edf2>] mpage_readpages+0x112/0x170
[2163689.772173]  [<ffffffff8e658930>] ? I_BDEV+0x10/0x10
[2163689.772177]  [<ffffffff8e658930>] ? I_BDEV+0x10/0x10
[2163689.772183]  [<ffffffff8e6591ed>] blkdev_readpages+0x1d/0x20
[2163689.772188]  [<ffffffff8e5a122f>] __do_page_cache_readahead+0x1cf/0x260
[2163689.772194]  [<ffffffff8e5a1436>] ondemand_readahead+0x116/0x230
[2163689.772200]  [<ffffffff8e5a15d0>] page_cache_async_readahead+0x80/0xa0
[2163689.772205]  [<ffffffff8e59346e>] ? __find_get_page+0x1e/0xa0
[2163689.772211]  [<ffffffff8e59579f>] generic_file_aio_read+0x58f/0x790
[2163689.772217]  [<ffffffff8e65962c>] blkdev_aio_read+0x4c/0x70
[2163689.772223]  [<ffffffff8e61a113>] do_sync_read+0x93/0xe0
[2163689.772229]  [<ffffffff8e61ab3f>] vfs_read+0x9f/0x170
[2163689.772234]  [<ffffffff8e61ba0f>] SyS_read+0x7f/0xf0
[2163689.772242]  [<ffffffff8eb1f7d5>] system_call_fastpath+0x1c/0x21
[2163689.772245] Code: 0c 10 48 89 c8 49 8b 4f 70 48 c1 f8 06 48 c1 e0 0c 4a 03 34 01 4c 01 d8 b9 00 02 00 00 48 89 c7 48 c1 fe 06 48 c1 e6 0c 4c 01 de <f3> 48 a5 49 8b 47 70 42 8b 4c 00 08 49 8b 45 20 89 4c 10 08 49
[2163689.772301] RIP  [<ffffffffc0a4c55f>] getdiskdata+0x36f/0x4b0 [d2dctl]
[2163689.772308]  RSP <ffff99d6873f77e0>

Environment

  • Red Hat Enterprise Linux 7.5
  • d2d 3rd party module 1.3.8

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