Openstack command not working. Observed Discovering versions from the identity service failed when creating the password plugin

Solution In Progress - Updated -

Issue

  • After a shutdown, followed the steps in this KB to start Openstack. We also performed the steps from this [KB]((https://access.redhat.com/solutions/3312561)

  • The environment seemed to be operational as we can login to the Horizon dashboard without any issue but using the openstack command, we are getting the following:

[stack@undercloud ~]$ openstack service list
Discovering versions from the identity service failed when creating the password plugin. Attempting to determine version from URL.
Unable to establish connection to https://overcloud-vip.localdomain:13000/v2.0/tokens: HTTPSConnectionPool(host='overcloud-vip.localdomain', port=13000): Max retries exceeded with url: /v2.0/tokens (Caused by NewConnectionError('<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x7f3ec0d77b50>: Failed to establish a new connection: [Errno -2] Name or service not known',))
  • We checked keystone using the following:
[stack@undercloud ~]$ netstat -an | grep 35357                     
tcp        0      0 10.10.10.1:35357      0.0.0.0:*               LISTEN     
tcp        0      0 10.10.10.1:35357      10.10.10.1:55734      SYN_RECV   
tcp        0      0 10.10.10.2:35357      0.0.0.0:*               LISTEN     
tcp        0      0 10.10.10.1:35357      10.10.10.1:55336      TIME_WAIT  
tcp        0      0 10.10.10.1:35357      10.10.10.1:54734      TIME_WAIT  
tcp        0      0 10.10.10.1:35357      10.10.10.1:54682      TIME_WAIT  
  • The keystone service is failed:
[stack@undercloud ~]$  systemctl list-units --all | grep -i keystone
● openstack-keystone.service                                                          not-found inactive dead      openstack-keystone.service

Environment

  • Red Hat OpenStack Platform 10.0 (RHOSP)

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