Why starting hplip service fails with "ImportError: /usr/lib64/libgnutls.so.13: symbol gcry_cipher_setkey, version GCRYPT_1.2 not defined in file libgcrypt.so.11 with link time reference"?

Solution Verified - Updated -

Issue

  • Restarting the hplip service fails with the below error message.

    [root ~]# service hplip restart
    Stopping hpiod:                                            [  OK  ]
    Stopping hpssd:                                            [FAILED]
    Starting hpiod:                                            [  OK  ]
    Starting hpssd: Traceback (most recent call last):
      File "./hpssd.py", line 66, in ?
        from base import utils, slp, device
      File "/usr/share/hplip/base/device.py", line 39, in ?
        from prnt import pcl, ldl, cups
      File "/usr/share/hplip/prnt/cups.py", line 27, in ?
        import cupsext
    ImportError: /usr/lib64/libgnutls.so.13: symbol gcry_cipher_setkey, version GCRYPT_1.2 not defined in file libgcrypt.so.11 with link time reference
                                                               [FAILED]
    

Environment

  • Red Hat Enterprise Linux 5

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