Portal timeouts require logout / login

Solution Unverified - Updated -

Issue

Frequently I update a support ticket, leave my window open and come back to it some hours later to update it again.

If I enter text into the update box it and then hit 'submit' it does nothing at all (and I lose the text I entered).

If I don't enter text but refresh the page I get a [red] error message.

If I click 'support cases' I get sent to a screen saying :

Permission Required
The resource you requested is only available to users with appropriate access permissions. If you believe you should have permission to view this resource, please contact your RHN Organization Administrator.

For more information on configuring access permissions refer to https://access.redhat.com/knowledge/solutions/43048. 

Environment

Red Hat Network Customer Portal

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