'User Load' and 'System Load' are ZERO in JON

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Issue

I installed a Jon-Agent on a Windows Server 2003. I just want to use the Jon-Agent to check the load of the machine.
There are some applications running on this machine and should be very heavy. But I wonder why the 'User Load' and 'System Load' are 0%.

Environment

JBoss Operations Network(JON) 2.4

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