Supportability when our vendor requires drivers be updated to help diagnose an issue with our server

Solution Unverified - Updated -

Issue

  • We are experiencing some undefined hardware errors on a system; Our vendor are refusing to replace the hardware until we upgrade the firmware (done) and the kernel drivers to a particular version. Are there are RHEL kernels which provide this driver? If we install this, how does it affect RH support?

Environment

  • Red Hat Enterprise Linux 6
  • Red Hat Enterprise Linux 5

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