American Express (Amex) credit card billing failed using the Braintree Gateway on Red Hat 3scale API Management

Solution Verified - Updated -

Issue

We cannot process payments of some of our customers due to the following error: "This merchant account does not accept credit card type. (81509) Merchant account does not support the payment instrument. (91577)". Both of the customers are using American Express, so it seems like there's an issue with this particular card type. Possibly the platform is not able to recognize by the card number what type of card it is. Is there anything we can do about it on the line of 3scale - Braintree integration?

Environment

  • Red Hat 3scale API Management
    • SaaS
    • 2.X On-premises

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