Satellite 5.8 Web User Interface is unresponsive

Solution Verified - Updated -

Issue

  • After a Satellite upgrade to version 5.8, the Automatic Bug Reporting Tool (ABRT) started alerting for a problem with java-1.8.0-ibm and tomcat.
  • The Satellite web user interface was unresponsive and either a restart of Satellite services or reboot of the system had to be performed to workaround the problem.
"[abrt] a crash has been detected"
abrt_version:   2.0.8
cgroup:         
cmdline:        /usr/lib/jvm/java/bin/java -ea -Xms256m -Xmx256m -Djava.awt.headless=true            -Dorg.xml.sax.driver=org.apache.xerces.parsers.SAXParser -Dorg.apache.tomcat.util.http.Parameters.MAX_COUNT=1024 -XX:MaxNewSize=256 -XX:-UseConcMarkSweepGC -Dnet.sf.ehcache.skipUpdateCheck=true -Djavax.sql.DataSource.Factory=org.apache.commons.dbcp.BasicDataSourceFactory -classpath :/usr/share/tomcat6/bin/bootstrap.jar:/usr/share/tomcat6/bin/tomcat-juli.jar:/usr/share/java/commons-daemon.jar -Dcatalina.base=/usr/share/tomcat6 -Dcatalina.home=/usr/share/tomcat6 -Djava.endorsed.dirs= -Djava.io.tmpdir=/var/cache/tomcat6/temp -Djava.util.logging.config.file=/usr/share/tomcat6/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager org.apache.catalina.startup.Bootstrap start
event_log:     
executable:     /usr/lib/jvm/java-1.8.0-ibm-1.8.0.5.25.x86_64/jre/bin/java
pkg_name:       java-1.8.0-ibm
pkg_release:    1jpp.1.el6_10
pkg_vendor:     Red Hat, Inc.
pkg_version:    1.8.0.5.25
pwd:            /usr/share/tomcat6
username:       tomcat

Environment

  • Red Hat Enterprise Linux (RHEL) 6.10
  • Red Hat Satellite 5.8

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