Password recovery for the Admin Portal returns "Email not found" on Red Hat 3scale API Management

Solution Verified - Updated -

Issue

The credentials we use to log in to our 3scale admin portal are no longer working. The email address we believe is tied to our account, user@domain.com, returns "Email not found" when we try to enter it in from the reset password flow. Need to either have our credentials reset for us, or someone let us know what they are.

Environment

  • Red Hat 3scale API Management
    • SaaS
    • 2.X On-premises

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