Tower fails to connect to Insights service when retrieving host information

Log in to Your Red Hat Account

Your Red Hat account gives you access to your profile, preferences, and services, depending on your status.

If you are a new customer, register now for access to product evaluations and purchasing capabilities.

Need access to an account?

If your company has an existing Red Hat account, your organization administrator can grant you access.

If you have any questions, please contact customer service.

Red Hat Account Number:

Red Hat Account

Customer Portal

For your security, if you’re on a public computer and have finished using your Red Hat services, please be sure to log out.

Log Out

Select Your Language

Issue

When Ansible Tower contacts Insights to retrieve a hosts identified risks sometimes Tower fails to connect to Insights API servers with the following error:

SSL Tower Error

Environment

Ansible Tower 3.2.2
Red Hat Enterprise Linux Server 7

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.

Current Customers and Partners

New to Red Hat?

Learn more about Red Hat subscriptions

Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.

Here are the common uses of Markdown.

Code blocks

~~~
Code surrounded in tildes is easier to read
~~~

Links/URLs

[Red Hat Customer Portal](https://access.redhat.com)

Log in to Your Red Hat Account

Red Hat Account

Customer Portal

Select Your Language

Infrastructure and Management

Cloud Computing

Storage

JBoss Development and Management

JBoss Integration and Automation

Mobile

Services

Tools

Red Hat Product Security Center

Security Updates

Resources

Customer Portal Community

Customer Events

Stories