What data do I need to collect for Red Hat support to troubleshoot a Cloudforms issue?

Solution Verified - Updated -

Issue

  • I have an issue with my Cloudforms Management Engine/Enterprise Virtualization Manager.
  • What data do I need to collect from the appliance to provide Red Hat Global Support Services?

Environment

  • Enterprise Virtualization Manager 4
  • Enterprise Virtualization Manager 5
  • Red Hat Cloudforms Management Engine 2.0, 3.0

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