Host didn't get subscribed after successful registration in Red Hat Satellite 6.

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.2.x
  • Red Hat Enterprise Linux 7.x

Issue

  • The virtual machine didn't get the proper subscription after sucessfully registration.
# subscription-manager register --org="Red Hat" --activationkey="RHEL-AK"
The system has been registered with ID: 12373cq1-6q2c-4188-97f5-68y92baar4d9 

# subscription-manager list --consumed
No consumed subscription pools to list

Resolution

  • Environment variable libexec was missing.
# virt-what
virt-what: virt-what-cpuid-helper program not found in $PATH
  • Set the environment variable of libexec:
# export PATH=$PATH:/usr/libexec/

Root Cause

  • Environment variable libexec was removed.
  • Satellite considered the host as a physical host and that is why it did not get the expected subscription.

Diagnostic Steps

  • Following commands can be used to know if the satellite is considering the virtual machine as a physical machine, following command will generate a .csv file where it will have a column "Virtual" and every host will have status as Virtual column as either Y or N, if it is Y it means this host is virtual.
# hammer csv content-hosts --export --file content-hosts-export.csv --itemized-subscriptions --organization [your_org]
  • Satellite will get the host facts using command subscription-manager facts. In the following virt.is_guest: True indicates that this machine is virtual machine, whereas in the last command it shows virt.is_guest: False it means the subscription-manager is considering the host as a physical machine.
# subscription-manager facts | tail -n 3
virt.host_type: rhev, kvm
virt.is_guest: True
virt.uuid: ADC3A02E-E970-4F5B-A79E-3F974ED53C55

# subscription-manager facts | tail -n 3
uname.version: #1 SMP Fri Feb 23 18:54:16 UTC 2018
virt.host_type: Not Applicable
virt.is_guest: False

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