System hangs with "kernel: <3>Failed to get the sSD info."

Solution Verified - Updated -

Issue

  • System was hung and large amount of "kernel: <3>Failed to get the sSD info." messages was showing in /var/log/messages.
<Snip>
Apr  x 03:41:28 hostname kernel: <3>Failed to get the sSD info.
Apr  x 03:41:28 hostname journal: Missed 175 kernel messages
Apr  x 03:41:28 hostname kernel: <3>Failed to get the sSD info.
Apr  x 03:41:28 hostname journal: Missed 848 kernel messages
Apr  x 03:41:28 hostname kernel: <3>Failed to get the sSD info.
Apr  x 03:41:28 hostname journal: Missed 410 kernel messages
Apr  x 03:41:28 hostname kernel: <3>Failed to get the sSD info.
<Snip>

Environment

  • Red Hat Enterprise Linux (RHEL)
  • Symantec 3rd party module symbdsnap

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