Event messages in alert notifications via email display question mark (?) instead of proper character if original log file encoding does not match JBoss ON server

Solution Verified - Updated -

Issue

  • Problems with encoding;
  • We have a problem with the encoding of Alerts and Events;
  • When an alert template is applied to a message containing Russian characters (which are properly shown in the JBoss ON UI), they will be replaced in the received email with the ? characters;

Environment

  • Red Hat JBoss Operations Network (ON)
    • 3.2
    • 3.3.0
    • 3.3.1
    • 3.3.2
    • 3.3.3
    • 3.3.4
    • 3.3.5
    • 3.3.6
    • 3.3.7
    • 3.3.8
    • 3.3.9
    • 3.3.10
  • Event collection enabled
  • Monitored log file includes messages with non-ASCII or UTF-8 encoding or an encoding that is different then the JBoss ON server
  • Alert configured to send an email when event is collected

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