Registering new servers to the Red Hat Satellite 6 fails with error "Remote server error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information".

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.x

Issue

  • While registering new host to the satellite user is getting error "Remote server error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information."
# subscription-manager register --org="XYZ" --activationkey="ABC_ActivationKey"
Remote server error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information.

Resolution

  • Remove katello-ca-consumer rpm and clean its cache using following commands:
The following command will give you the exact name of the katello-ca-consumer rpm to remove.

# rpm -qa katello-ca-consumer*
OR
# rpm -qa| grep -i katello-ca-consumer-
katello-ca-consumer-<satellite_FQDN>-X.0-X.noarch
# rpm -e  katello-ca-consumer-<satellite_FQDN>-X.0-X.noarch
# rm /etc/rhsm/ca/katello-*
  • Clean the cache using the following step:
# subscription-manager clean
  • Now re-install katello-ca-consumer rpm:
# rpm -Uvh http://<satellite_FQDN>/pub/katello-ca-consumer-latest.noarch.rpm --force
Note- Put proper FQDN in above command.
  • Now register the host to satellite.
# subscription-manager register --org="XYZ" --activationkey="XYZ_Activation_Key"    
Note- Make sure you have attached proper subscriptions and selected proper Lifecycle env and content view in activation key.
# yum clean all 
# rm  -rf /var/cache/yum/*

For more KB articles/solutions related to Red Hat Satellite 6.x Client Subscription Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Client Subscription Issues

Root Cause

  • SSL Certificates were corrupted becuase katello-ca-consumer package was removed.

Diagnostic Steps

  • Logs from /var/log/rhsm.log
2018-01-03 19:28:54,943 [ERROR] rhsmcertd-worker:14180:MainThread @rhsmcertd-worker:72 - Either the consumer is not registered or the certificates are corrupted. Certificate update using daemon failed.
2018-01-03 22:34:32,927 [INFO] rhsmcertd-worker:14342:MainThread @rhsmcertd-worker:67 - X-Correlation-ID: 52643a010266769cb65364ae73cc483b
2018-01-03 22:34:32,928 [ERROR] rhsmcertd-worker:14342:MainThread @rhsmcertd-worker:72 - Either the consumer is not registered or the certificates are corrupted. Certificate update using daemon failed.

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