In Red Hat Satellite 6 Content Host re-registration fails with error an "Organization does not exist" and "Remote server error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information".

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.6

Issue

  • Attempting to re-register host using Activation key fails with the following errors:
# subscription-manager register --org="Default_Organization" --activationkey="default_activation_key"
organization Default_organization does not exist.

# subscription-manager register --org="XYZ" --activationkey="ABC_ActivationKey"
Remote server error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information.

Resolution

  • Remove the old katello-ca-consumer rpm and clear all the cache generated by subscription-manager :
The following command will give you the exact name of the katello-ca-consumer rpm to remove.
# rpm -qa katello-ca-consumer*
katello-ca-consumer-<satellite_FQDN>-X.0-X.noarch
# rpm -e  katello-ca-consumer-<satellite_FQDN>-X.0-X.noarch
# subscription-manager clean
  • Now restart the rhsmcertd service:
# systemctl restart rhsmcertd
  • Install latest katello-ca-consumerrpm:
 # rpm -Uvh http://<satellite_FQDN>/pub/katello-ca-consumer-latest.noarch.rpm
  • Re-register the server to the satellite using the following command:
# subscription-manager register --org="Default_Organization" --activationkey="default_activation_key"

For more KB articles/solutions related to Red Hat Satellite 6.x Client Subscription Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Client Subscription Issues

Root Cause

  • The Issues were with rhsmcertd service and old cache of subscription-manager were present and that is why the host was not able to register.

Diagnostic Steps

  • Logs from /var/log/rhsm/rhsm.log
2018-01-03 19:28:54,943 [ERROR] rhsmcertd-worker:14180:MainThread @rhsmcertd-worker:72 - Either the consumer is not registered or the certificates are corrupted. Certificate update using daemon failed.
2018-01-03 22:34:32,927 [INFO] rhsmcertd-worker:14342:MainThread @rhsmcertd-worker:67 - X-Correlation-ID: 52643a010266769cb65364ae73cc483b
2018-01-03 22:34:32,928 [ERROR] rhsmcertd-worker:14342:MainThread @rhsmcertd-worker:72 - Either the consumer is not registered or the certificates are corrupted. Certificate update using daemon failed.

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