Support case reply submission fails when submitting a message with an attachment

Solution In Progress - Updated -

Issue

  • Support case reply submission fails on the customer portal when submitting a message with an attachment
  • The following appears:
Yellow banner reading 'uploading attachment' appears briefly
Red banner message reading: "Error 401 HTTP/2.0 401"
Blue animated progress bar displaying "100% complete" is displayed next to the attachment.
Note that the message and attachment filename is preserved when the page reloads.

Environment

  • MacOS 10.13.2
  • Safari 11.0.2
  • No third party browser extensions

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