[Satellite 6.2] When viewing a product on WebUI, it fails with error `Product with UUID could not be found.`

Solution Unverified - Updated -

Issue

  • When viewing a product on WebUI, it fails with error Product with UUID could not be found.

  • Product display fail with error Katello::Resources::Candlepin::Product: 404 Resource Not Found {"displayMessage":"Product with UUID '<product-uuid>'
    could not be found.","requestUuid":"<uuid>"} (GET /candlepin/products/<product-uuid>)

    Note: Here product-uuid created randomly when product was created. So it would be different from one Satellite to another.

  • Observed following traceback in /var/log/foreman/production.log:

    2017-09-15 08:09:45 [app] [I] Started GET "/katello/api/products/204" for 10.76.0.114 at 2017-09-15 08:09:45 +0530
    2017-09-15 08:09:45 [app] [I] Processing by Katello::Api::V2::ProductsController#show as JSON
    2017-09-15 08:09:45 [app] [I]   Parameters: {"api_version"=>"v2", "id"=>"204"}
    2017-09-15 08:09:45 [app] [I]   Rendered /opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.0.0.95/app/views/katello/api/v2/products/show.json.rabl within katello/api/v2/layouts/resource (114.7ms)
    2017-09-15 08:09:45 [app] [E] exception when talking to a remote client: Katello::Resources::Candlepin::Product: 404 Resource Not Found {"displayMessage":"Product with UUID '1505439565264' could not be found.","requestUuid":"181b0f47-1890-48a9-946a-9cf6ad3bd827"} (GET /candlepin/products/1505439565264) RestClient::ResourceNotFound: Katello::Resources::Candlepin::Product: 404 Resource Not Found {"displayMessage":"Product with UUID '1505439565264' could not be found.","requestUuid":"181b0f47-1890-48a9-946a-9cf6ad3bd827"} (GET /candlepin/products/1505439565264)
    

Environment

  • Red Hat Satellite 6.2

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