Inviting already existing Admin Portal users as Developer Portal ones (or vice versa) on Red Hat 3scale API Management

Solution Verified - Updated -

Issue

  • We are unable to create an Admin Portal user for the e-mail address user@domain.com. They have signed up for the Developer Portal but now we need to give them member access. The Admin Portal states that their username or e-mail address has already been taken.
  • We are unable to create a Developer Portal user for the e-mail address user@domain.com. They have signed up for the Admin Portal but now we need to give them developer access. The Developer Portal states that their username or e-mail address has already been taken.

Environment

  • Red Hat 3scale API Management
    • SaaS
    • 2.X On-premises

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