[Satellite 6] Red Hat Insights showing Organization is configured in disconnected mode

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.x

Issue

  • After installing redhat-access-insights in Satellite Server.
  • On Satellite WebUI showing error as Organization is configured in disconnected mode.

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Resolution

  • Changed the Red Hat CDN URL in satellite Manifest URL from http://cdn.redhat.com to https://cdn.redhat.com

Root Cause

  • Incorrect Red Hat CDN URL in satellite Manifest

Diagnostic Steps

  • Command to check the connection from the client to Satellite Server.
#redhat-access-insights --test-connection

Could not auto configure, falling back to static config
See /var/log/redhat-access-insights/redhat-access-insights.log for additional information
Connection test config:
Proxy config: {'https': 'http://ncrsproxy01.infra.ncoc.adloc:8080'}
Certificate Verification: /etc/redhat-access-insights/cert-api.access.redhat.com.pem
=== Begin Certificate Chain Test ===
Failed to connect to https://cert-api.access.redhat.com/r/insights. Invalid hostname.

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