Red Hat Insights showing Organization is configured in disconnected mode.

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.x
  • Red Hat Insights

Issue

  • After installing insights-client in Satellite Server.
  • On Satellite WebUI showing error as Organization is configured in disconnected mode.

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Resolution

  • Change the Red Hat CDN URL in satellite Manifest URL to https://cdn.redhat.com

    Go to Satellite Web UI > Content > Subscriptions > Click on "Manage Manifest" button, here change the Red Hat CDN URL

Root Cause

  • Incorrect Red Hat CDN URL in satellite Manifest, for example, http://cdn.redhat.com or https://cdn.redhat.com/

Diagnostic Steps

  • Command to check the connection from the client to Satellite Server.

    # insights-client --test-connection

Could not auto configure, falling back to static config
See /var/log/insights-client/insights-client.log for additional information
Connection test config:
Proxy config: {'https': 'http://proxy.exmaple.com:8080'}
Certificate Verification: /etc/insights-client/cert-api.access.redhat.com.pem
=== Begin Certificate Chain Test ===
Failed to connect to https://cert-api.access.redhat.com/r/insights. Invalid hostname.

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