Unable to register to RHSM; [Errno -5] No address associated with hostname

Solution In Progress - Updated -

Issue

# subscription-manager register fails with the following error:

# subscription-manager register --username=  --password=
Network error, unable to connect to server.
Please see /var/log/rhsm/rhsm.log for more information.

When we look at /var/log/rhsm/rhsm.log, we see the error below:

2017-08-13 13:33:06,715 [INFO]  @connection.py:549 - Connection Built: host: subscription.rhn.redhat.com, port: 443, handler: /subscription
2017-08-13 13:33:06,716 [INFO]  @connection.py:545 - Using no auth
2017-08-13 13:33:06,716 [INFO]  @connection.py:549 - Connection Built: host: subscription.rhn.redhat.com, port: 443, handler: /subscription
2017-08-13 13:33:06,767 [DEBUG]  @connection.py:360 - Loading CA PEM certificates from: /etc/rhsm/ca/
2017-08-13 13:33:06,767 [DEBUG]  @connection.py:342 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2017-08-13 13:33:06,768 [DEBUG]  @connection.py:342 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2017-08-13 13:33:06,768 [DEBUG]  @connection.py:381 - Making request: GET /subscription/
2017-08-13 13:33:06,770 [ERROR]  @utils.py:374 - Error while checking server version: [Errno -5] No address associated with hostname
2017-08-13 13:33:06,770 [ERROR]  @utils.py:376 - [Errno -5] No address associated with hostname
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/utils.py", line 364, in get_server_versions
    if cp.supports_resource("status"):
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 575, in supports_resource
    self._load_supported_resources()
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 562, in _load_supported_resources
    resources_list = self.conn.request_get("/")
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 437, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 387, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request
    self.endheaders()
  File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 51, in connect
    socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM):
gaierror: [Errno -5] No address associated with hostname

Environment

  • Red Hat Enterprise Linux 6
  • Red Hat Subscription Manager

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