Smart State Analysis Failed with Name or Service Not Known

Solution Verified - Updated -

Issue

  • Trying to performa SmartState analysis on a VMware virtual machine fails with the below error message;
Connection to [host(directly):esxi.example.com] failed for VM:[] with error [getaddrinfo: Name or service not known (esxi.example.com:443)] after [10.551044022] seconds .

Environment

  • Red Hat CloudForms 4.1

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