""error": "no response from server" in active docs call

Solution Verified - Updated -

Issue

  • Runing a "try it out!" in the "Active doc" option on the 3Scale Management Console (API-> Active Docs) retrieves a "0" response code and
{
  "error": "no response from server"
}

The service is published and accessible via http and the curl command generated by Active Docs is working fine on our local environment:
curl -X GET --header "Accept: application/json" "http://example.com/api"

Environment

  • Red Hat 3scale API Management Platform 2.0 (On Premise)

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