Can not upload files in 3Scale API Management console

Solution In Progress - Updated -


  • Can not upload customer logo image in 3Scale API Management console
  • When we submit the form after selected the image the system crash.
  • We can not upload files with the developer portal
  • underlying error seen in TRACE:
Errno::EEXIST (File exists @ dir_s_mkdir - /opt/system/public//system):
  app/controllers/provider/admin/account/logos_controller.rb:13:in `update'
  lib/three_scale/middleware/multitenant.rb:116:in `_call'
  lib/three_scale/middleware/multitenant.rb:111:in `call'
  lib/action_dispatch/rails5_ssl.rb:86:in `call'
nn.nnn.nn.n - - [<date time>] "PATCH /500 HTTP/1.1" 500 - 0.2079


  • Red Hat 3scale API Management Platform 2.0

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content