Red Hat Customer Portal Link Unavailable for Virtual Machines Cloned from Captured Images in Microsoft Azure

Solution Verified - Updated -

Issue

Within the Microsoft Azure portal, a customer can open a Red Hat support case for On-Demand Red Hat Enterprise Linux (RHEL) virtual machines (VMs). The support case may be opened by clicking on Red Hat Customer Portal in the VM properties navigation pane (as shown below).

Customer Portal Link

This link is not present for RHEL VMs cloned from captured images. This may lead a customer to believe that the cloned VM is not supported (non-compliant).

Environment

  • Red Hat Enterprise Linux On-Demand Images in Microsoft Azure (all supported versions)
  • Microsoft Azure portal

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