How to properly submit a Proactive Case?
Issue
- We require standby support during maintenance activity
- We have a planned system upgrade but it occurs during the weekend or after hours. How will we receive support if an issue arises?
- What information is useful for Red Hat support when opening a Proactive case?
- What are the requisites to open a proactive case?
Environment
- Red Hat Enterprise Linux (RHEL)
Subscriber exclusive content
A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.