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How to properly submit a Proactive Case?

Solution Verified - Updated 2021-01-22T15:43:25+00:00 -

Issue

We require standby support during maintenance activity
We have a planned system upgrade but it occurs during the weekend or after hours. How will we receive support if an issue arises?
What information is useful for Red Hat support when opening a Proactive case?
What are the requisites to open a proactive case?

Environment

Red Hat Enterprise Linux (RHEL)

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