How to properly submit a Proactive Case?

Solution Verified - Updated -

Issue

  • We require standby support during maintenance activity
  • We have a planned system upgrade but it occurs during the weekend or after hours. How will we receive support if an issue arises?
  • What information is useful for Red Hat support when opening a Proactive case?
  • What are the requisites to open a proactive case?

Environment

  • Red Hat Enterprise Linux (RHEL)

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