What information is useful for Red Hat support when opening a proactive case for weekend or after hours work? [Proactive case process]

Solution Verified - Updated -

Issue

  • What information is useful for Red Hat support when opening a proactive ticket for weekend or after hours work?
  • How do I open a proactive case for system upgrades or maintenance?
  • Standby support during maintenance activity.

Environment

  • Red Hat Enterprise Linux (RHEL)

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.

Current Customers and Partners

Log in for full access

Log In