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What information is useful for Red Hat support when opening a proactive ticket for the weekend or after-hours work? [Proactive case process]

Solution Verified - Updated 2019-11-15T12:56:55+00:00 -

Issue

What information is useful for Red Hat support when opening a proactive ticket for the weekend or after-hours work?
How do I open a proactive case for system upgrades or maintenance?
Standby support during maintenance activity.

Environment

Red Hat Enterprise Linux (RHEL)

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