RHN Proxy server generates traceback emails with message "Fault 2001: RHN Proxy service not enabled for server profile"

Solution Verified - Updated -

Environment

  • Red Hat (Satellite) Proxy v5.3 and later

Issue

  • RHN Proxy server generates traceback emails with message "Fault 2001: RHN Proxy service not enabled for server profile" or "Fault -1002: Error Message: RHN Proxy service not enabled for server profile"
  • Traceback email has :
Fault: <Fault -1002:
Error Message:
    RHN Proxy service not enabled for server profile: "server.host.com"
Error Class Code: 1002
Error Class Info: 
     RHN Proxy system ID does not match an RHN Proxy Server
     in the database. Please contact your designated Red Hat representative
     or visit https://rhn.redhat.com/help/contact.pxt immediately if experiencing
     difficulties with the process of enabling or continued enablement of this
     RHN Proxy Server.
Explanation: 
     An error has occurred while processing your request. If this problem
     persists please enter a bug report at bugzilla.redhat.com.
     If you choose to submit the bug report, please be sure to include
     details of what you were trying to do when this error occurred and
     details on how to reproduce this problem.

Resolution

  • Re-activate the system as RHN Proxy by following the RHN Proxy Installation Process as described in the Proxy_Installation_Guide

Root Cause

The RHN Proxy was de-activated and the current profile on satellite was not activated as RHN Proxy and wasn't subscribed to the RHN Proxy channel.

Diagnostic Steps

  • Check if maybe the proxy has been upgraded, the upgrade procedure includes re-activation as described here How do I upgrade my Red Hat Network (RHN) Proxy?

  • Traceback indicates that either the systemid isn't matching with the one present in satellite database.

  • Find out the systems ID using grep ID /etc/sysconfig/rhn/systemid and search on satellite for a system with this ID. If the system is found check if it is subscribed to rhn proxy channel.

  • Further debugging: from the satellite server provide the output of :

    su - oracle
sqlplus rhnsat/rhnsat@rhnsat
select * from rhnProxyInfo;

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.

Comments