Error running Auto-Attach in the Sat6 GUI for some hosts "An error occurred trying to auto-attach subscription. Please check your logs for further information."

Solution Unverified - Updated -

Issue

  • For some hosts when I run a "run Auto-Attach" in the Satellite 6 GUI in the content host page, I'm getting an (generic) error:

    An error occurred trying to auto-attach subscriptions. Please check your log for further information.

  • After this error no more subscription information nor event information will be visible in the GUI.

  • On the local cmdline of the concerning Linux server using subscription-manager you will get information.

    # subscription-manager list --consumed
    +-------------------------------------------+
       Consumed Subscriptions
    +-------------------------------------------+
    ... 
    ...
    Subscription Name:   Red Hat Enterprise Linux for Virtual Datacenters with Smart Management, Premium (DERIVED SKU)
    Provides:            Red Hat Beta
                         Red Hat EUCJP Support (for RHEL Server) - Extended Update Support
    ... 
    SKU:                 RH00051
    Contract:            10113471
    Account:             1054418
    Serial:              8956302808035775631
    Pool ID:             8a7be4de58632b2301586394297703a7
    Provides Management: Yes
    Active:              True
    Quantity Used:       1
    Service Level:       Premium
    Service Type:        L1-L3
    Status Details:      Subscription is current
    Subscription Type:
    Starts:              05/22/2016
    Ends:                05/22/2017
    System Type:         Virtual
    ...
    ...
    
  • But subscription management via the Satellite 6 GUI is not possible anymore..

  • Also in the Satellite view, this server reports a Subscription Status of Unentitled, while the cmdlne is telling us differently.

  • I suspect that this behavior started after the upgrade to another version of virt-who, but I don't know for sure. Also it looks like for new hosts the auto-attach goes OK.

Environment

  • Red Hat Satellite 6.2

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