Why are my systems hosted with a CCSP missing in the Insights Dashboard?
Environment
- Red Hat Enterprise Linux 6 or 7 hosted with a CCSP
- Red Hat Enterprise Linux 6 or 7 with the
RHSMregistration through a third party
Issue
Although the insights-client --register command completes successfully on systems hosted with a CCSP, I do not see the system in my Insights Dashboard.
Resolution
- Unregister the system with
insights-client --unregister - In the
/etc/insights-client/insights-client.conffile, uncomment theauto_configline and set the value to "False" - In the
/etc/insights-client/insights-client.conffile, set theauthmethodtoBASICand set theusername, andpasswordfields with your RHN credentials (optionally with the credentials from a new login created just for this purpose) - Re-register the system to Insights by running the
insights-client --force-reregistercommand.
Root Cause
Because the Red Hat Insights client automatically configures the registration based on the Red Hat Subscription Manager information, systems that use a third party account or those that are hosted with a CCSP may be registered to Insights via a different account than expected.
By unregistering the system and then using the BASIC Auth method described in the Resolution, a customer will see the system in the expected Insights Dashboard.
Diagnostic Steps
Run the insights-client --verbose command on the system which isn't showing in the Insights Dashboard, and examine the resulting logs via
grep -Eo '\"account_number\":\".[0-9]{1,}\"' /var/log/redhat-access-insights/*
If the account_number being displayed isn't the expected value, consider the Root Cause and Resolution sections above.
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