Need ability to properly override service request message

Solution In Progress - Updated -

Issue

  • I need ability to set custom messages for the progression of the state machine and its success or failure. Currently, the automation engine provides default messaging for the progression of the state machine and its success or failure. The default messaging is used if the user_message is not specified.
    If the user_message is specified at any point in the state machine, the user determines either to supply the user_messages from that point forward, or to clear the user_message field and revert back to the default messaging behavior.

Environment

  • Red Hat CloudForms 3.1

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