How can I close a case in the customer portal?

Solution Verified - Updated -

Environment

  • Red Hat Customer Portal

Issue

  • How can I close a case in the customer portal?
  • How to close Red Hat technical support support tickets from the customer portal?

Resolution

Cases can be closed using the following steps;

  1. Login to the customer portal
  2. Click on 'Support' tab.

  3. Click on 'View support cases'.

    support_view_cases.png

  4. Select the case to be closed.

    choose_case.png

  5. Click the Actions drop-down menu, on the right side of the screen.

  6. Choose 'Close this case'.

    close_case.png

Learn More

To learn more about interacting with cases, the following videos are available:

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