JBoss ON's Sign into the Red Hat Customer Portal window freezes in IE after clicking Sign-in button

Solution Unverified - Updated -

Environment

  • Red Hat JBoss Operations Network (ON) 3.3
  • Microsoft Internet Explorer 8.0.6001.19019, 9.0.8112.16421, 11.0.9600.17843, 11.0.9600.18230
  • Attempting to sign-in and use Red Hat Access from the JBoss ON user-interface (UI)

Issue

  • Clicking Sign in button causes Sign into the Red Hat Customer Portal window to freeze
  • Unable to sign-in to Red Hat Customer Portal due to page or redirect error

Resolution

This is a known issue and cannot be resolved. This issue was captured as a known issue in the JBoss ON 3.3 release notes as BZ#1133590 - Unable to login in to 'Red Hat Access' in IE.

Root Cause

The Red Hat Access plug-in used by JBoss ON is not compatible with Internet Explorer (IE) due to a cross-origin resource sharing (CORS) issue. Please see Red Hat Bugzilla 1133590 - Unable to login in to 'Red Hat Access' in IE for more details.

Diagnostic Steps

  • Review the browser's console log for errors similar to:

    SCRIPT5007: Unable to get property 'random' of undefined or null reference
File: jquery.min.js, Line: 4, Column: 2954
SCRIPT5007: Unable to get property 'prototype' of undefined or null reference
File: angular.min.js, Line: 127, Column: 418
SCRIPT5007: Unable to get property 'prototype' of undefined or null reference
File: redhat_access_angular_ui-deps-redhat-1.js, Line: 2901, Column: 5
SCRIPT5009: 'angular' is undefined
File: redhat_access_angular_ui-redhat-1.js, Line: 5, Column: 1
SCRIPT5009: 'angular' is undefined
File: custom-cases-redhat-1.js, Line: 3, Column: 1
SCRIPT5009: '$' is undefined
File: support-redhat-1.html, Line: 27, Column: 2
ReferenceError: 'btoa' is undefined
   {
      [functions]: ,
      description: "'btoa' is undefined",
      message: "'btoa' is undefined",
      name: "ReferenceError",
      number: -2146823279
   }

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