Why do I get "Error Class Code: 1", while updating the systems or while registering new system with an activation key ?

Solution Verified - Updated -


  • While running rhn_check and up2date/yum` commands on RHEL system, it fails with "Error Class Code: 1"
        # up2date sos 

        Error Message: 
            xxx Account has been deactivated on this server. 
                       Please contact your Org administrator for more help. 
        Error Class Code: 1 
        Error Class Info: This does not appear to be a valid username. 
  • Can not update systems registered with activation key owned by the deactivated user.
  • Kickstart installation from the Red Hat Satellite server fails with "Error Class Code : 1 " error.
  • Systems registered via activation key not able to checkin with satellite after deactivating the user who is owner of that activation key. It fails with "Error Class Code: 1" error.


  • Red Hat Enterprise Linux (RHEL)
  • Red Hat Network Classic
  • Red Hat Satellite v 5.3

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In