Windows users not able to login to RHEL machine using SSH

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Issue

This is the error reported in /var/log/secure

Sep 11 08:54:35 testsystem1 sshd[20732]: error: Could not get shadow information for mi18856
Sep 11 08:54:35 testsystem1 sshd[20732]: Failed password for mi18856 from 10.254.17.60 port 15078 ssh2

Environment

Red Hat Enterprise Linux 5.7

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