VM failed to power off via the RHEV Admin Portal

Solution In Progress - Updated -

Issue

  • A VM was hung and needed to be powered off, but when this was attempted via the RHEV Admin Portal it failed, as seen in the Event Log;
Failed to power off VM vm-a (Host: x.x.x.com User: admin@internal).  
  • The engine log showed;
ERROR [org.ovirt.engine.core.vdsbroker.vdsbroker.DestroyVDSCommand] (org.ovirt.thread.pool-7-thread-29) [6cf82d75] Command DestroyVDSCommand(HostName = <hostname>, HostId = db8f6903-568a-4663-9a73-5ec3d444aa85, vmId=7122b962-1c19-429e-a55a-b7d8e618015a, force=false, secondsToWait=0, gracefully=false, reason=) execution failed. Exception: VDSErrorException: VDSGenericException: VDSErrorException: Failed to DestroyVDS, error = Virtual machine destroy error, code = 42
...
ERROR [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirector] (org.ovirt.thread.pool-7-thread-29) [6cf82d75] Correlation ID: 6cf82d75, Job ID: 37dc3210-c7fe-4834-b34d-53c5bbccde2e, Call Stack: null, Custom Event ID: -1, Message: Failed to power off VM <vm-name> (Host: <hostname>, User: admin@internal).
  • The vdsm logs on the host on which the VM was running showed;
Thread-2633538::DEBUG::2016-02-11 03:09:33,211::libvirtconnection::143::root::(wrapper) Unknown libvirterror: ecode: 38 edom: 0 level: 2 message: Failed to terminate process 23608 with SIGTERM: Device or resource busy
Thread-2633538::WARNING::2016-02-11 03:09:33,211::vm::5016::vm.Vm::(_destroyVmGraceful) vmId=`7122b962-1c19-429e-a55a-b7d8e618015a`::Failed to destroy VM '7122b962-1c19-429e-a55a-b7d8e618015a' gracefully
Traceback (most recent call last):
  File "/usr/share/vdsm/virt/vm.py", line 5007, in _destroyVmGraceful
  File "/usr/share/vdsm/virt/vm.py", line 702, in f
  File "/usr/lib/python2.7/site-packages/vdsm/libvirtconnection.py", line 111, in wrapper
  File "/usr/lib64/python2.7/site-packages/libvirt.py", line 1043, in destroyFlags
libvirtError: Failed to terminate process 23608 with SIGTERM: Device or resource busy

Environment

  • Red Hat Enterprise Virtualization (RHEV) 3.5
  • Red Hat Enterprise Linux (RHEL) 7.2 host
    • vdsm-4.16.32-1.el7
    • libvirt-1.2.17-13.el7_2.3

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content