Why Red Hat Bugzilla is not accessible?

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Issue

While accessing the Red Hat Bugzilla with user ID (xxx.yyy@domain_name.com) following error is seen:

https://bugzilla.redhat.com/show_bug.cgi?id=XXXXX

You are not authorized to access bug #XXXXX.

What is difference between Support case and Bugzilla?

Environment

Red Hat Enterprise Linux (ALL)

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