[Satellite6] Capsule synchronization fails with "Host did not respond within 20 seconds" error, despite katello-agent is running fine

Solution Verified - Updated -

Issue

  • an attempt to synchronize external capsule fails with error "Host did not respond within 20 seconds. Is katello-agent installed and goferd running on the Host?"
  • katello-agent / goferd service is running on the capsule and has several established connections to Satellite's port 5647
  • goferd is even configured with heartbeats

Environment

Red Hat Satellite or Proxy 6.1

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.

Current Customers and Partners

Log in for full access

Log In
Close

Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.