Deleting a user and then re-adding the same user shows user "already exists"
Environment
- Red Hat Satellite 6.x
Issue
- Created user authenticated via LDAP. User is able to login.
- Deleted user.
- Tried to add user again via Administer-->Users-->New User.
- User UI reports
already existsalthough there is no listing of that account.
Resolution
-
User was only removed from Organization and/or Location but was not deleted from Satellite, refer below steps to delete user,
-
Login to Satellite WebUI and go to
Administertab, here click onLocations. If there are multiple Locations created then check each Location one my one. On opening aLocationtab seeUserstab, here check if user entry exists. -
Similarly go to
Administertab and selectOrganizations, go toUserstab and check if user entry is there. -
If user is there in
LocationandOrganizationthen need to move this user toSelected ItemsforLocationandOrganizationcurrently being used. The currentLocationandOrganizationcan be seen at left hand top corner of Satellite WebUI. -
After moving user to
Selected Itemsnow to delete it go toAdminister-->'Users' tab. User should be listed here, need to click on 'Delete' link. This would delete user from Satellite and it should be possible to add same user again.
-
Root Cause
User was only removed from Organization and/or Location but was not deleted from Satellite
This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.
Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.
