virt-who service is not updating with the customer portal

Solution Unverified - Updated -

Environment

  • RHEL
  • virt-who

Issue

  • virt-who is not updating with the customer portal
[ERROR]  @virtwho.py:123 - Error in communication with subscription manager:
Traceback (most recent call last):
  File "/usr/share/virt-who/virtwho.py", line 105, in send
    self._sendGuestAssociation(report)
  File "/usr/share/virt-who/virtwho.py", line 134, in _sendGuestAssociation
    result = manager.hypervisorCheckIn(report.config, report.association, report.config.type)
  File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 134, in hypervisorCheckIn
    return self.connection.hypervisorCheckIn(config.owner, config.env, mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 815, in hypervisorCheckIn
    return self.conn.request_post(url, host_guest_mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 605, in request_post
    return self._request("POST", method, params)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 530, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 572, in validateResponse
    raise RestlibException(response['status'], error_msg)
RestlibException: Unable to complete this request right now. Please try your request later.
  • virt-who service fails with Error in communication with subscription manager

Resolution

  • There was an issue with backend database for RHSM from portal side , This issue has now been resolved.
  • Restart the virt-who service once.

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