virt-who service is not updating with the customer portal

Solution Unverified - Updated -

Environment

  • RHEL
  • virt-who

Issue

  • virt-who is not updating with the customer portal
[ERROR]  @virtwho.py:123 - Error in communication with subscription manager:
Traceback (most recent call last):
  File "/usr/share/virt-who/virtwho.py", line 105, in send
    self._sendGuestAssociation(report)
  File "/usr/share/virt-who/virtwho.py", line 134, in _sendGuestAssociation
    result = manager.hypervisorCheckIn(report.config, report.association, report.config.type)
  File "/usr/share/virt-who/manager/subscriptionmanager/subscriptionmanager.py", line 134, in hypervisorCheckIn
    return self.connection.hypervisorCheckIn(config.owner, config.env, mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 815, in hypervisorCheckIn
    return self.conn.request_post(url, host_guest_mapping)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 605, in request_post
    return self._request("POST", method, params)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 530, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 572, in validateResponse
    raise RestlibException(response['status'], error_msg)
RestlibException: Unable to complete this request right now. Please try your request later.
  • virt-who service fails with Error in communication with subscription manager

Resolution

  • There was an issue with backend database for RHSM from portal side , This issue has now been resolved.
  • Restart the virt-who service once.

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.

Comments