How to write a Task Service with expiration/escalation/notification in JBoss B*MS?

Solution Verified - Updated -

Issue

  • In my process I want to control the SLA of the human tasks. In the model of jBPM I try to use a timer for this, when the time is expired I want to send an email or call a WebService to send a SMS to a manager. In other cases I want to reassign the task to another user.

Environment

  • Red Hat JBoss BPM Suite (BPMS)
    • 6.x
  • Red Hat JBoss Enterprise Business Rules Management System Platform (BRMS)
    • 5.3.0
  • jBPM
    • 5.2

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