Unable to Collect Infrastructure Provider data in CloudForms 3.1

Solution Unverified - Updated -

Issue

  • On new installation of CloudForms 3.1 we added the Infrastructure provider to connect to our VMware vCenter but "Refresh Relationships" is failing with the message:
[----] E, [2015-04-22T18:43:21.920244 #2076:1193808] ERROR -- : MIQ(MiqFaultTolerantVim._connect) EMS: [Labs vCenter] [Broker] Unable to connect to: [153.64.32.100] because Broker is not available (connection error).
[----] E, [2015-04-22T18:43:21.925066 #2076:1193808] ERROR -- : [MiqException::MiqVimBrokerUnavailable]: Broker is not available (connection error).  Method:[rescue in block in refresh]
[----] E, [2015-04-22T18:43:21.925123 #2076:1193808] ERROR -- : MIQ(VcRefresher.refresh) EMS: [Labs vCenter], id: [1000000000001] Unable to perform refresh for the following targets:
[----] E, [2015-04-22T18:43:21.925225 #2076:1193808] ERROR -- : MIQ(VcRefresher.refresh) EMS: [Labs vCenter], id: [1000000000001]   EmsVmware: [Labs vCenter], id: [1000000000001]
  • Made new provision request which created a VM but did not power it on and left request at "Validating New VM" state.

Environment

  • Red Hat CloudForms 3.1
  • VCenter 5.5

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