Issue

• When attempting to run RHEV Log Collector, the following error is encountered:

INFO: SSH Connected to <ip_address>
ERROR: SSH error: sosreport (version 1.7)
ERROR: SSH error: could not setup plugin hardware
ERROR: SSH error: <type 'instance'>: ('list index out of range',)

• sosreport fails to collect dmidecode and other hardware info if rhn-client-tools is not installed. The following error is encountered when attempting to run sosreport:

could not setup plugin hardware
<type 'instance'>: ('list index out of range',)
 plugin yum finished ...
 Completed.

• Cannot collect HW (hardware) information and diagnostics for analysis from sosreport; is this a BUG?

Preloading files and commands to be gathered by plugin hardware could not setup plugin hardware
<type 'instance'>: ('list index out of range',)
Preloading files and commands to be gathered by plugin

• RHEL 5.8+ reports the above message every time you run it because /usr/share/rhn doesn't exist and comes from the run-client-tools package; both physical and KVM tested