Error "Unable to find user by SSO name" while accessing a Red Hat Support Case

Solution Verified - Updated -

Issue

  • When accessing a Support Case or the Support Case List, the following error message is displayed:
 Error 404 Not Found Message: {"code":"404","message":"Unable to find user by SSO name"}
  • Trying to open a support case via satellite 6 UI(Red Hat Access):
Error 404 Not Found Message: {"error":{"code":404,"message":"Unable to fetch attachment metadata","detailMessage":"Unable to find contact by SSO name"}}

Environment

  • Red Hat Customer Portal
  • Red Hat Satellite 6.2/6.3

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