What information is required for Red Hat Global Support Services to troubleshoot a High Availability or Resilient Storage issue?

Solution Verified - Updated -

Issue

  • I have an issue with my cluster or my GFS2 filesystem. What data do I need to collect to give to Red Hat support?
  • I have an issue with my High Availability or Resilient Storage host. What data do I need to collect to give to Red Hat support?
  • I want to open a support case regarding my High Availability or Resilient Storage cluster. What should I gather?
  • sosreport hangs when running in a cluster. What else can I get to help Red Hat diagnose my issue?

Environment

  • Red Hat Enterprise Linux (RHEL) 5, 6, or 7 with the High Availability or Resilient Storage Add On

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