Provisioning or cloning fails for LDAP users

Issue

• If we try to provision a new virtual machine, or clone an existing virtual machine, the UI is giving us the following error message:

Error text:

Unable to auto-create user because LDAP search returned no data for user with userprincipalname: [cn=user@example,DC=example,DC=com] [vm_infra/x_button]

• The appliance is using Microsoft AD and this user who's is executing the provisioning task, is an AD user. The AD user is mapped to the CF internal role "EvmRole-super_administrator"

• AD is setup with the following settings:

LDAP hostname: ad.example.com
User Type: Distinquished Name
User Suffix: DC=example,DC=com
Get User Groups from LDAP: True
Get Roles from Home Forest: True
Follow Referrals: False
Base DN: DC=example,DC=com
Bind DN: CN=Service OPS Ldap,DC=example,DC=com
Bind Password: <specified>

• Users can login successfully and everything seems to work fine, expect provisioning new VMs and cloning existing VMs.