After upgrading to SAM 1.4, the WebUI displays an error "Resources::Candlepin::OwnerInfo: 404 Resource Not Found" and I can't login.

Solution Verified - Updated -

Issue

  • I ran yum update on my SAM and restarted the machine but after that I get error on on SAM WebUI and cannot login to the SAM WebUI any more:
Resources::Candlepin::OwnerInfo: 404 Resource Not Found <html><head><title>Apache Tomcat/6.0.24 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 404 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The requested resource () is not available.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/6.0.24</h3></body></html> (GET /candlepin/owners/Example/info) (RestClient::ResourceNotFound)
<html><head><title>Apache Tomcat/6.0.24 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 404 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The requested resource () is not available.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/6.0.24</h3></body></html>
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  • If I click for more info, I get the folloving:
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/abstract_response.rb:48:in `return!'
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/request.rb:220:in `process_result'
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/request.rb:169:in `block in transmit'
/opt/rh/ruby193/root/usr/share/ruby/net/http.rb:746:in `start'
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/request.rb:166:in `transmit'
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/request.rb:60:in `execute'
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/request.rb:31:in `execute'
/opt/rh/ruby193/root/usr/share/gems/gems/rest-client-1.6.1/lib/restclient/resource.rb:51:in `get'
/usr/share/katello/app/lib/http_resource.rb:96:in `get'
/usr/share/katello/app/lib/resources/candlepin.rb:309:in `find'
/usr/share/katello/app/models/glue/candlepin/owner_info.rb:18:in `initialize'
/usr/share/katello/app/models/glue/candlepin/owner.rb:109:in `new'
/usr/share/katello/app/models/glue/candlepin/owner.rb:109:in `owner_info'
/usr/share/katello/app/views/dashboard/_subscriptions.haml:1:in `_app_views_dashboard__subscriptions_haml__166949711249964277_70224120'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/template.rb:145:in `block in render'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:125:in `instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/template.rb:143:in `render'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/partial_renderer.rb:265:in `render_partial'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/partial_renderer.rb:238:in `block in render'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/abstract_renderer.rb:38:in `block in instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `block in instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications/instrumenter.rb:20:in `instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/abstract_renderer.rb:38:in `instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/partial_renderer.rb:237:in `render'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/renderer.rb:41:in `render_partial'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/renderer.rb:15:in `render'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/helpers/rendering_helper.rb:24:in `render'
/opt/rh/ruby193/root/usr/share/gems/gems/haml-3.1.6/lib/haml/helpers/action_view_mods.rb:11:in `block in render_with_haml'
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/opt/rh/ruby193/root/usr/share/gems/gems/haml-3.1.6/lib/haml/helpers/action_view_mods.rb:11:in `render_with_haml'
/usr/share/katello/app/views/dashboard/_entry.html.haml:8:in `_app_views_dashboard__entry_html_haml__1834517002554217436_74182280'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/template.rb:145:in `block in render'
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/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/partial_renderer.rb:238:in `block in render'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/abstract_renderer.rb:38:in `block in instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `block in instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications/instrumenter.rb:20:in `instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/abstract_renderer.rb:38:in `instrument'
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/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/renderer.rb:41:in `render_partial'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/renderer.rb:15:in `render'
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/opt/rh/ruby193/root/usr/share/gems/gems/haml-3.1.6/lib/haml/helpers/action_view_mods.rb:123:in `content_tag_with_haml'
/usr/share/katello/app/helpers/dashboard_helper.rb:187:in `block in render_dashboard'
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/usr/share/katello/app/views/dashboard/index.html.haml:14:in `_app_views_dashboard_index_html_haml___4258471881905032935_53071360'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/template.rb:145:in `block in render'
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/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/template.rb:143:in `render'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/template_renderer.rb:47:in `block (2 levels) in render_template'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/abstract_renderer.rb:38:in `block in instrument'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/notifications.rb:123:in `block in instrument'
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/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/template_renderer.rb:45:in `render_template'
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/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_view/renderer/renderer.rb:36:in `render_template'
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/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `_run__2963219206668819279__call__2252129410305275483__callbacks'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:405:in `__run_callback'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:385:in `_run_call_callbacks'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/callbacks.rb:81:in `run_callbacks'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/callbacks.rb:27:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/remote_ip.rb:31:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/debug_exceptions.rb:16:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/show_exceptions.rb:56:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/rack/logger.rb:26:in `call_app'
/opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/rack/logger.rb:16:in `call'
/usr/share/katello/lib/katello/middleware/log_request_uuid.rb:22:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/request_id.rb:22:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/methodoverride.rb:21:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/runtime.rb:17:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/activesupport-3.2.8/lib/active_support/cache/strategy/local_cache.rb:72:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/lock.rb:15:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/actionpack-3.2.8/lib/action_dispatch/middleware/static.rb:62:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:136:in `forward'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:245:in `fetch'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:185:in `lookup'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:66:in `call!'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-cache-1.2/lib/rack/cache/context.rb:51:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/engine.rb:479:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/application.rb:223:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/railties-3.2.8/lib/rails/railtie/configurable.rb:30:in `method_missing'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/builder.rb:134:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:64:in `block in call'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `each'
/opt/rh/ruby193/root/usr/share/gems/gems/rack-1.4.1/lib/rack/urlmap.rb:49:in `call'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/connection.rb:80:in `block in pre_process'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/connection.rb:78:in `catch'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/connection.rb:78:in `pre_process'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/connection.rb:53:in `process'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/connection.rb:38:in `receive_data'
/opt/rh/ruby193/root/usr/share/gems/gems/eventmachine-0.12.10/lib/eventmachine.rb:256:in `run_machine'
/opt/rh/ruby193/root/usr/share/gems/gems/eventmachine-0.12.10/lib/eventmachine.rb:256:in `run'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/backends/base.rb:61:in `start'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/server.rb:159:in `start'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/controllers/controller.rb:86:in `start'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/runner.rb:185:in `run_command'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/lib/thin/runner.rb:151:in `run!'
/opt/rh/ruby193/root/usr/share/gems/gems/thin-1.3.1/bin/thin:6:in `<top (required)>'
/usr/share/katello/script/thin:24:in `load'
/usr/share/katello/script/thin:24:in `<main>'

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