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Supporting Success

Red Hat® Supporting Success

Red Hat is committed to offering an exceptional customer experience. We appreciate your feedback through social media channels, surveys, and your interactions with Red Hat employees. We are listening and taking action—here's how:

  • You said:

    Make it easier for me to share my case data with support engineers.

    We acted:

    You now have multiple ways to engage Red Hat support for faster analysis and resolution.

    Remote Sharing

    We now offer a remote screen-sharing option between you and Red Hat support engineers. You can show us the issues you are facing, in real time, to share more case details and accelerate the resolution process. No matter where you’re located, a trained set of eyes is only a few clicks away.

    Chat Support

    We now offer chat capabilities within the Customer Portal. With chat, you are able to engage support and connect immediately with Red Hat support engineers who are standing by to respond to your case.

    And you can always contact us by phone or reference our expertise and resources on the award-winning Red Hat Customer Portal.

  • You said:

    Make it faster and easier for me to find solutions to my support questions.

    We acted:

    Recommendations, Powered by Andreas

    The Customer Portal now offers Recommendations, powered by Andreas. Our recommendations engine starts searching our vast Knowledgebase as you are creating your online support case. It analyzes the information you provide in your case details, in real time, and suggests solutions or helpful articles based on your input. With recommendations, solution links are often presented before you even submit your case.

  • You said:

    Make it easier for me to renew my satellite certificates.

    We acted:

    Self-Service Satellite Certificate Generation

    You can now easily generate a Satellite Certificate renewal via the Customer Portal, 24x7, without needing to create a support case.

Read our customer success stories to learn how leading organizations are finding unbeatable value and expertise with Red Hat services and solutions.

Cost-Effective Storage for Intuit

Intuit needed a fast, reliable, and cost-effective storage solution for its TurboTax suite of tax preparation offerings. TurboTax is a Software-as-a-Service (SaaS) suite of offerings, so system responsiveness was a critical goal.

Read Intuit's success story

Infrastructure-as-a-Service for Cigna

Cigna needed to improve its IT provisioning processes in order to keep up with the innovations of its developers. The company created an entrepreneurial team to experiment with building an Infrastructure-as-a-Service (IaaS) self-service provisioning capability.

Read Cigna's success story