Conga shows all services as stopped even though they are running in RHEL 5

Solution Unverified - Updated -

Issue

  • When conecting to the luci web page it shows all of the services as stopped, but clustat shows the services as started.
  • Starting, stopping, migrating, or otherwise managing services in Conga fails
  • The luci event log shows multiple tracebacks
2010-04-14T16:15:23 ERROR Zope.SiteErrorLog https://conga.example.com:8084/luci/cluster/index_html
Traceback (innermost last):
  Module ZPublisher.Publish, line 115, in publish
  Module ZPublisher.mapply, line 88, in mapply
  Module ZPublisher.Publish, line 41, in call_object
  Module Shared.DC.Scripts.Bindings, line 311, in __call__
  Module Shared.DC.Scripts.Bindings, line 348, in _bindAndExec
  Module Products.PageTemplates.ZopePageTemplate, line 255, in _exec
  Module Products.PageTemplates.PageTemplate, line 104, in pt_render
   - <ZopePageTemplate at /luci/cluster/index_html>
  Module TAL.TALInterpreter, line 238, in __call__
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 728, in do_defineMacro
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 457, in do_optTag_tal
  Module TAL.TALInterpreter, line 442, in do_optTag
  Module TAL.TALInterpreter, line 437, in no_tag
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 780, in do_defineSlot
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 457, in do_optTag_tal
  Module TAL.TALInterpreter, line 442, in do_optTag
  Module TAL.TALInterpreter, line 437, in no_tag
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 728, in do_defineMacro
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 749, in do_useMacro
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 457, in do_optTag_tal
  Module TAL.TALInterpreter, line 442, in do_optTag
  Module TAL.TALInterpreter, line 437, in no_tag
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 728, in do_defineMacro
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 749, in do_useMacro
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 457, in do_optTag_tal
  Module TAL.TALInterpreter, line 442, in do_optTag
  Module TAL.TALInterpreter, line 437, in no_tag
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 715, in do_condition
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 457, in do_optTag_tal
  Module TAL.TALInterpreter, line 442, in do_optTag
  Module TAL.TALInterpreter, line 437, in no_tag
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 715, in do_condition
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 457, in do_optTag_tal
  Module TAL.TALInterpreter, line 442, in do_optTag
  Module TAL.TALInterpreter, line 437, in no_tag
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 749, in do_useMacro
  Module TAL.TALInterpreter, line 281, in interpret
  Module TAL.TALInterpreter, line 511, in do_setGlobal_tal
  Module Products.PageTemplates.TALES, line 221, in evaluate
   - URL: /luci/cluster/cluster_svc-macros
   - Line 30, Column 1
   - Expression: <PythonExpr here.getServicesInfo(svcstatus,modelb,request)>
   - Names:
      {'container': <Folder at /luci/cluster>,
       'context': <Folder at /luci/cluster>,
       'default': <Products.PageTemplates.TALES.Default instance at 0x2b655179d638>,
       'here': <Folder at /luci/cluster>,
       'loop': <Products.PageTemplates.TALES.SafeMapping object at 0x2aaaace10200>,
       'modules': <Products.PageTemplates.ZRPythonExpr._SecureModuleImporter instance at 0x2b655179da70>,
       'nothing': None,
       'options': {'args': ()},
       'repeat': <Products.PageTemplates.TALES.SafeMapping object at 0x2aaaace10200>,
       'request': <HTTPRequest, URL=https://usorl03p305.ww007.siemens.net:8084/luci/cluster/index_html>,
       'root': <Application at >,
       'template': <ZopePageTemplate at /luci/cluster/index_html>,
       'traverse_subpath': [],
       'user': <PropertiedUser 'admin'>}
  Module Products.PageTemplates.ZRPythonExpr, line 47, in __call__
   - __traceback_info__: here.getServicesInfo(svcstatus,modelb,request)
  Module Python expression "here.getServicesInfo(svcstatus,modelb,request)", line 1, in <expression>
  Module Products.ExternalMethod.ExternalMethod, line 232, in __call__
   - __traceback_info__: (([{'votes': '[unknown]', 'name': 'CPDXEN1', 'minQuorum': '[unknown]', 'alias': 'CPDXEN1', 'error': True, 'quorate': '[unknown]', 'type': 'cluster'}, {'clustered': '[unknown]', 'error': True, 'type': 'node', 'name': 'node1.example.com', 'online': '[unknown]'}, {'clustered': '[unknown]', 'error': True, 'type': 'node', 'name': 'node2.example.com', 'online': '[unknown]'}, {'clustered': '[unknown]', 'error': True, 'type': 'node', 'name': 'node3.example.com', 'online': '[unknown]'}, {'clustered': '[unknown]', 'error': True, 'type': 'node', 'name': 'node4.example.com', 'online': '[unknown]'}, {'clustered': '[unknown]', 'error': True, 'type': 'node', 'name': 'node5.example.com', 'online': '[unknown]'}], None, <HTTPRequest, URL=https://conga.example.com:8084/luci/cluster/index_html>), {}, None)
  Module LuciClusterInfo, line 222, in getServicesInfo
AttributeError: 'NoneType' object has no attribute 'getNodes'

  Module Products.PageTemplates.TALES, line 221, in evaluate
   - URL: /luci/cluster/cluster_svc-macros
   - Line 486, Column 1
   - Expression: <PythonExpr here.serviceStop(ricci_agent, request)>
   - Names:
      {'container': <Folder at /luci/cluster>,
       'context': <Folder at /luci/cluster>,
       'default': <Products.PageTemplates.TALES.Default instance at 0x2ab3aa21f638>,
       'here': <Folder at /luci/cluster>,
       'loop': <Products.PageTemplates.TALES.SafeMapping object at 0x142b45f0>,
       'modules': <Products.PageTemplates.ZRPythonExpr._SecureModuleImporter instance at 0x2ab3aa21fa70>, 
       'nothing': None,
       'options': {'args': ()},
       'repeat': <Products.PageTemplates.TALES.SafeMapping object at 0x142b45f0>,
       'request': <HTTPRequest, URL=https://usorl03p305.ww007.siemens.net:8084/luci/cluster/index_html>,  
       'root': <Application at >,
       'template': <ZopePageTemplate at /luci/cluster/index_html>,
       'traverse_subpath': [],
       'user': <PropertiedUser 'admin'>}
  Module Products.PageTemplates.ZRPythonExpr, line 47, in __call__
   - __traceback_info__: here.serviceStop(ricci_agent, request)
  Module Python expression "here.serviceStop(ricci_agent, request)", line 1, in <expression>
  Module Products.ExternalMethod.ExternalMethod, line 232, in __call__
   - __traceback_info__: ((None, <HTTPRequest, URL=https://conga.example.com:8084/luci/cluster/index_html>), {}, None)
  Module cluster_adapters, line 1437, in serviceStop
  Module LuciClusterActions, line 106, in StopCluSvc
  Module RicciQueries, line 520, in stopService
AttributeError: 'NoneType' object has no attribute 'batch_run'

  Module Products.PageTemplates.TALES, line 221, in evaluate
   - URL: /luci/cluster/cluster_svc-macros
   - Line 450, Column 1
   - Expression: <PythonExpr here.serviceStart(ricci_agent, request)>
   - Names:
      {'container': <Folder at /luci/cluster>,
       'context': <Folder at /luci/cluster>,
       'default': <Products.PageTemplates.TALES.Default instance at 0x2ab3aa21f638>,
       'here': <Folder at /luci/cluster>,
       'loop': <Products.PageTemplates.TALES.SafeMapping object at 0x14106b90>,
       'modules': <Products.PageTemplates.ZRPythonExpr._SecureModuleImporter instance at 0x2ab3aa21fa70>,
       'nothing': None,
       'options': {'args': ()},
       'repeat': <Products.PageTemplates.TALES.SafeMapping object at 0x14106b90>,
       'request': <HTTPRequest, URL=https://conga.exmaple.com:8084/luci/cluster/index_html>,
       'root': <Application at >,
       'template': <ZopePageTemplate at /luci/cluster/index_html>,
       'traverse_subpath': [],
       'user': <PropertiedUser 'admin'>}
  Module Products.PageTemplates.ZRPythonExpr, line 47, in __call__
   - __traceback_info__: here.serviceStart(ricci_agent, request)
  Module Python expression "here.serviceStart(ricci_agent, request)", line 1, in <expression>
  Module Products.ExternalMethod.ExternalMethod, line 232, in __call__
   - __traceback_info__: ((None, <HTTPRequest, URL=https://conga.example.com:8084/luci/cluster/index_html>), {}, None)
  Module cluster_adapters, line 1452, in serviceStart
  Module LuciClusterActions, line 76, in StartCluSvc
  Module RicciQueries, line 482, in startService
AttributeError: 'NoneType' object has no attribute 'batch_run'

Environment

  • Red Hat Enterprise Linux (RHEL) 5 with the High Availability Add On
  • Conga (luci/ricci) 0.12.2-32.el5

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