How does Red Hat provide support on systems with Egenera-supplied modules installed?

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Linux (RHEL)
    • 3
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  • Egenera

Issue

  • How does Red Hat provide support on systems with Egenera-supplied modules installed?

Resolution

Red Hat and Egenera have a process in place for issues requiring joint support. If Red Hat, through its diagnostic and support processes, determines that Egenera assistance is required to resolve a customer problem, Red Hat will initiate a support request with Egenera on the customer's behalf. With the customer's permission, Red Hat will share data from their support ticket with Egenera, and both companies will work together to analyze and resolve the issue. This process is also used by Egenera if they need assistance from Red hat to resolve a customer problem.

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